Orders in New Zealand are delivered free of charge.
Orders to Australia are charged $25 for shipping.
Orders to any other countries are charged $50 for shipping.
Please note oversized items are subject to additional charges.
All prices are listed in New Zealand dollars (NZD).
WHEN CAN I EXPECT MY PACKAGE TO ARRIVE
We aim to deliver all NZ orders within 2-3 working days, but during busy periods it may take up to 5 days. For rural deliveries add an extra 2 days.
Orders to Australia should arrive within 5-7 working days.
Other international orders should arrive within 10 working days.
All orders will have tracking information provided via email. Tracking is also available under “my orders” in the my account section of the website.
WHERE DO WE SHIP
We ship within New Zealand, Australia and selected international countries.
Please provide a physical street address, we are not able to deliver to PO Boxes.
If your country is not available at checkout, please contact us at firstname.lastname@example.org
We will look at each request on a case by case basis and provide a shipping quote where possible.
TAXES AND DUTIES
All orders for delivery withinNew Zealand are inclusive of GST and not liable for any further taxes or duties.
All orders being shipped outside of New Zealand may be liable for customs, duty or tax charges upon arrival in your country. Unfortunately we have no control over these charges, and cannot predict what they may be.
The purchaser, not KNOWEAR, is responsible for these charges as they are determined by your local customs office. KNOWEAR cannot determine in advance what these fees will be. If there are any extra charges to pay the courier service will contact you and require payment before they can deliver your order. Refusal of delivery will result in a deduction of the original and return shipping charges from any refund.
KNOWEAR will not be held responsible for any such charges, and we recommend that you contact your local customs office for further information.
The customer takes full liability for all return shipping charges, customs and handling fees in the event that they refuse to accept a delivery due to import duties or taxes.
We are required by law to declare the exact value of all items, and are prohibited by law from marking the order as a “gift” even if you are purchasing the item as a gift for someone else.
International orders are FINAL SALE and NOT eligible for exchange or credit.